FREQUENLY ASKED QUESTIONS

Do you work in the rain?

Whilst we prefer not to work in the rain, not only for our own safety and upholding the standard that we deliver, but also for your benefit. We also understand that you may have a deadline that needs to be met, so for this reason we play it by ear – ultimately though, we prefer not to.

Do you have a cancellation fee?

If rescheduled within 24 hours of your scheduled cleaning session there is no charge, however if less than 24 hours notice is given or if there is not another appointee not rescheduled, there will be a cancellation fee of $50

How long does window cleaning usually take?

Depending on the number of windows ordered and their size and type, appointments can last anywhere from 30 minutes to all day. When you make your appointment, ask our staff for a time estimate.

How long will my windows stay clean?

As we use professional detergents and clean, pure water in all our work, our work doesn’t leave anything on the window for dirt to stick onto. Thanks to our meticulous cleaning process, you can enjoy clean windows for around 60-90 days, depending on other surrounding factors (if you live in a very dusty environment/seaside environment, your windows will get dirty faster). Our residential clients clean their windows around 2-3 times a year, depending on their personal preferences.

How much does it cost to have my windows professionally cleaned?

Window cleaning prices vary from location to location, but typically start at $99 for a 2-3 bedroom, ground level residential unit. Factors include how long it has been since your previous (if any) professional window cleaning, how many windows you have, and the types of windows that you would like cleaned. If we cant do it any other way, we will send a certified technician to your home for a free estimate.

Does a professional window cleaning include the inside of my windows, or just the exterior?

We can clean both, whichever you prefer. Our technicians are trained to work carefully and safely on the interior of your home. That means your furnishings, floors and window treatments will be left just the way we found them.

Are your cleaning products safe?

All of our products are home-safe and biodegradable. We do not use any ammonia or alcohol-based solutions that could affect fabrics or flooring. For a full listing of products used just ask your technician.

How often should I clean my windows?

While many of our clients get their homes cleaned around once a year, most of our clients select our twice a year, interior & exterior cleaning or our quarterly exterior only cleanings and then a deep clean annually.

What about my blinds or curtains, do I need to take them down?

While any assistance is welcome, it is not necessary. It does help our process though and many customers do prefer to help out. Typically, our technicians can work around almost everything in the house!

Testimonial

Brilliant service, have been using SWC for a few years now. Great communication through Jordan and always impressed with Adrian’s attention to detail.

- Geoff Williamson

Great job. The team did two houses for me. Efficient, professional and friendly. And best of all sparkling clean windows inside and out

- Anne Foale

Courteous efficient service…have been using their SWC for 15 years and couldn’t be happier … job always done to best standard

- Griselda Roberts

How Do We Provide a Quotation?

There are a few various ways to obtain a quote, all of which are designed with you in mind and to make the process as easy as possible – one way is to use the ‘get me a quote’ button and provide us a rough guide of how many windows you have etc., and we will do our best to give you a rough price, the second way is to either text, email us your address with a few pictures and we can give you a rough price, or alternately you can call and provide us with your address and we can come visit at a time that is convenient to you and give you a firm price.

No matter what you have, be it a few windows you would like cleaned for a party, your entire home inside and outside, a little shopfront, an entire building, school or nursing home, we can help you out – our team is well trusted and we always strive to provide you with a great result – we have over 20 years experience in all types of glass cleaning, and all types of locations, so we invite you to give us a call and try our service.

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